Before you arrive
Please ensure you send your flight details no later than 5 days prior to your arrival date via the following link: https://lifestyleholiday.club/flight-info/
Check-in
Check-in time for all accommodations is 3 PM.
If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
Check-in will not be permitted if the lead passenger is not present.
For early check-in you must inquire with the reception directly (Extra cost)
Only Passports/Dominican ID (Cedula) will be accepted at check-in. Failure to present these documents will result in check-in being denied.
Check-out
Check-out time for all accommodations is 11:30 AM.
For late check-out you must inquire with the reception at the time of check-in (Extra cost).
Bracelet information
Gold Bracelets are limited to the maximum occupancy stated on the membership agreement.
All bracelets must be returned upon checking-out. If bracelet is lost or returned damaged, Shareholder/Beneficiary/member/guest will be required to pay US$200 per bracelet.
All-inclusive
The all-inclusive rate that is detailed on your confirmation email will be charged at check-in for the number of people listed on the confirmation.
The all-inclusive is mandatory unless the request to opt out was made at the time of booking and the request is approved.
The all-inclusive is mandatory for guests traveling without the member.
Any guest that checks into the resort after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
The all-inclusive is non-refundable. Should you decide to depart the resort prior to your departure date you will not receive a refund.
There is a mandatory supplement fee for the nights of December 24th & 31st for each event.
Golf Cart pick-up
For all Shareholder/Beneficiary/Members that receive golf cart benefit.
For golf cart collection, the lead passenger must visit the golf cart center between 3 pm and 5 pm on the day of arrival. A valid driver’s license must be presented and a disclaimer must be signed. If arriving after 6 pm, the golf cart can be collected the following day after 9 am. A deposit of USD$50.00 (cash) must be paid at the time of signing the Golf Cart contract; this will be refunded upon presenting deposit receipt and returning the Golf Cart to the Golf Cart Center prior to check-out by 3:00pm at the latest. Refund of deposit is not transferrable to future reservations and will be lost if not collected before check-out.
Alterations
ANY ALTERATION OR CANCELLATION OF A CONFIRMED RESERVATION MUST BE RECEIVED IN
WRITTING VIA THE FOLLOWING LINKS: reservations@lifestyleholiday.club
You are limited to (1) one complementary alteration per reservation, after this if any further changes are required a penalty of USD$75.00 will apply, or you will be advised to cancel and rebook your reservation. All alterations must be for the same calendar year and are subject to availability. Failure to complete the correct R&D form will result in the difference paid being credited to you in the form of an accreditation.
Refunds will not be permitted.
Cancellation/No show for Home resort Puerto Plata:
Confirmed reservations can be cancelled up to 30 days prior to arrival and will receive a full service fee accreditation, any reservation cancellation request must be MADE IN WRITING via the following link: reservations@lifestyleholiday.club. Any cancellation with less than 30 days prior to arrival or no show will result in the service fee being forfeited in its entirety.
Refunds are not possible nor can be processed in the event of a cancellation. Accreditation will be valid for 2 years from the date that is given
Early departure will result in forfeiting the service fee entirely.
General
- No pets allowed
- The lead passenger must be at least 18 years of age and must be present for the entire duration of the reservation. Proof of age is required.
- Lifestyle Holidays Vacation Club cannot guarantee the view from any unit nor can any special requests be guaranteed.
- Lifestyle Holidays Vacation Club is not liable for any cost incurred due to a cancelled or rescheduled flight.
- Shareholders/Beneficiaries/Members are responsible for the behavior of themselves and their guests at all times. The club reserves the right to remove Shareholders/Beneficiaries/Members and/or guests from the resort should their behavior be deemed unacceptable.
- Villa reservations may receive more than one Villa totaling the number of bedroom reserved (dependent on season/occupancy)
Lifestyle Holidays Vacation Club reserves the right torelocate a confirmed Shareholders/Beneficiaries/Members /guests reservation inalternative accommodationsshould it be deemed necessary.
- Under occupancy of a unit can result in the relocation of a confirmed Shareholder/Benificiary/Member/guestreservation. Thisis based ona minimum occupancy of 2 per room.
- Lifestyle Holidays Vacation Club reserves the right to deny the addition of extra guests to any reservations over a “stop sale” or “limited availability period”. It is to the discretion of Lifestyle Holidays Vacation Club to reinstate a “no show” reservation and is subject to availability.
- Lifestyle Holidays Vacation Club shallnot be held liable for any injury and/or loss or damage to persons or property for any reason. If any damage should occur while occupying the unit, you mustnotifyLifestyle Holidays Vacation Clubcustomer service department immediately. Youwill beresponsible for anyfees charged due to damage; should this not be paid at check-out there willbe a pending balance on your account which will affect your ability to make reservations.
- Any theft ordamage to golf carts from either Shareholder/Beneficiary/Member/Guests will result in fines/paymentfor repairs.
- Lost key cards will result in a US$2.00 fine per key and must be paid prior to check-out.
- Lifestyle Holidays Vacation Club shall not be held liable for any items of value left in the accommodation by theShareholder/Beneficiary/Member/Guest,anylost and found property will be held by the club for exactly 14 days and will then be discarded.
- Shareholders/Beneficiaries/Members/Guests park their cars at their own risk and responsibility.